Each process has been reviewed and streamlined with the determination to build a modern, transparent administration, taking public satisfaction as the ultimate measure to serve in an increasingly professional, people-oriented, and people-centered manner.

In the first quarter of 2026, the provincial Public Administrative Service Center and 45/45 commune-level public administrative service centers maintained stable and smooth operations, promptly receiving and resolving administrative procedures for citizens and enterprises. The service attitude of the team of officials and public servants was highly evaluated, with the majority of dossiers processed on time or ahead of the regulated schedule. The commune-level official team promoted their sense of responsibility, focusing on effectively implementing assigned tasks, thereby contributing to ensuring a flexible and synchronized operational apparatus that quickly meets the transaction needs of the public and businesses.

According to statistics, specialized agencies under the Provincial People’s Committee received a total of 9,048 dossiers and successfully resolved 8,051, achieving a 100% rate of on-time and ahead-of-schedule resolution. Meanwhile, commune-level People’s Committees received 36,525 dossiers and resolved 35,748, within which ahead-of-schedule and on-time resolutions accounted for 35,724 dossiers (making up 99.9%).

The border commune of Mường Chà was established based on the merger of four communes: Chà Cang, Nậm Tin, Chà Nưa, and Pa Tần. Upon operating the two-level local government model, the commune focused on directing the improvement of operational efficiency across agencies and units while boosting administrative procedure reform and effectively implementing the “friendly government for public service” model. 100% of the administrative procedures under the jurisdiction of the Commune People’s Committee have been digitized into electronic workflows, creating consistency in application and resolution under the single-window and interconnected single-window mechanisms, as well as performing administrative procedures in the digital environment.

The commune’s receiving and result-returning division received and resolved 100% of administrative procedure dossiers on the province’s Administrative Procedure Resolution Information System as well as the systems and software of Ministries and central sectors. By March 13, 2026, the assessment results for the implementation of the index set serving citizens and enterprises, performing administrative procedures, and providing public services reached 97.37 points, ranking 21/45 communes and wards, which falls into the excellent category.

Lèng Văn Viện, Vice Chairman of the People’s Committee and Director of the Mường Chà commune Public Administrative Service Center, noted: “To ensure that the resolution of administrative procedures is quick, streamlined, and compliant with regulations, alongside establishing the conditions to operate a digital government and essential information technology infrastructure systems, the commune has arranged capable and experienced officials to work at the Center. Thanks to this, the processing of procedures and dossiers for citizens and enterprises is carried out rapidly and effectively.”

Lèng Văn Vơn, a resident of Mới 2 village, enthusiastically shared: “When coming to do paperwork, I saw that the administrative resolution processes were posted publicly and transparently. The application of digital technology in receiving and processing dossiers helps people easily look up information, saving time and effort when carrying out procedures.”

Pú Nhung commune is also a “bright spot” in modernizing administration and boosting the application of digital technology in resolving administrative procedures, step-by-step building an open, transparent, and professional working environment. Currently, 100% of electronic documents of the commune People’s Committee are exchanged and interconnected in the network environment, and 100% of leaders and specialized public servants are proficient in using digital signatures for processing work.

In the first quarter of 2026, the commune’s Public Administrative Service Center received 481 dossiers, achieving a 100% online dossier rate, with 100% of administrative procedure dossiers resolved ahead of schedule. According to the evaluation results of the Index Set serving people and businesses on the National Public Service Portal in 2025, Pú Nhung commune reached 93.48 points, being classified as excellent, confirming positive turnarounds in administrative reform and improving service quality for the public.

Chairman of the commune People’s Committee Nguyễn Văn Bách stated: “Accelerating digital transformation and applying information technology in resolving work not only improves operational efficiency and reduces processing times but also creates favorable conditions for citizens when performing administrative procedures. We determine that administrative reform must be closely linked with building a digital government, step-by-step shifting from an administrative management mindset to a service-oriented administration that centers on citizens and enterprises, aiming toward creating sustainable development.”

With the motto “Taking public satisfaction as the measure of work efficiency,” administrative procedure reform across Điện Biên province has been continuously maintained recently. Administrative procedures across various fields continue to be announced, made public, and integrated into internal processes to create more favorable conditions for citizens and organizations. The provincial People’s Committee issued Decision No.152/QĐ-UBND dated January 25, 2026, regarding the 2026 Administrative Procedure Review and Evaluation Plan, selecting 113 administrative procedures across 22 groups of fields for review.

Currently, the total number of effective administrative procedures in the province stands at 2,069, within which specialized agencies under the provincial People’s Committee account for 1,766 procedures, and commune-level People’s Committees handle 407 procedures. 100% of eligible administrative procedures are provided as online public services and integrated onto the National Public Service Portal, facilitating organizations and individuals in resolving their work while increasing openness and transparency.

The review, adjustment, supplementation, and completion of functions and duties, alongside arranging a streamlined internal apparatus for agencies, units, and organizations, have been implemented seriously and promptly in accordance with directives. The provincial People’s Committee issued 14 Decisions regulating the functions, duties, powers, and organizational structures of 14 specialized agencies in strict compliance with regulations.

Public trust and satisfaction serve as the ultimate measure for the effectiveness of administrative procedure reform. Each dossier resolved on time and each satisfied smile of a citizen when coming for transactions not only reflects the sense of responsibility of the team of officials and public servants but also shows that the administration is step-by-step transforming to be closer to the people, for the people, and to serve the public better day by day.