In Điện Biên, driven by a sense of urgency and a flexible approach tailored to each locality and customer group, Viettel successfully authenticated nearly 70% of all active SIMs within just 15 days. This people-centric service strategy ensures that the process is both efficient and accessible to all residents.

According to Circular No.08/2026 issued by the Ministry of Science and Technology, this authentication aims to standardize subscriber data, eliminate “junk SIMs,” prevent high-tech fraud, and protect users. Data is cross-referenced with the National Population Database to ensure each phone number is linked to a precise identity, thereby tightening the management of officially registered SIM cards. For users, this also provides an opportunity to check registered phone numbers via the VNeID app and promptly detect any subscribers that are no longer in use or not under their management, enhancing personal information security.

Lieutenant Colonel Lê Minh Dương, Director of Viettel Điện Biên, noted that Circular 08 has initiated a comprehensive review of the subscriber market, contributing to transparent data and effectively supporting social order and digital economic development. Following the circular’s enforcement, the unit has not only focused on standardization but also continued to eliminate telecommunications “blind spots” in areas without signal or electricity. While maintaining coverage in central areas and upgrading to 5G, Viettel is prioritizing network expansion into difficult, remote, and isolated regions.

In early April 2026, Viettel Điện Biên successfully cleared signal blind spots in areas such as Phiêng Páng village (Sính Phình commune) and provided coverage to Hồng Ngài village (Tủa Thàng commune). Bringing telecommunications signals to these remote areas helps residents access information and digital services, effectively narrowing the digital divide between regions. Furthermore, these efforts contribute to national defense and security while driving local socio-economic growth.

Currently, the unit has mobilized its maximum workforce, increasing personnel at both fixed and mobile transaction points to assist residents with authentication. The process takes only about two minutes under standard conditions, and any obstacles are addressed with immediate guidance. Information standardization is integrated into Viettel’s centralized system, ensuring that data is updated and controlled effectively. Customers can verify their details through MyViettel, VNeID, or by visiting transaction points directly.

Notably, Viettel Điện Biên has adopted the motto “Go to every alley, knock on every door,” providing on-site support for residents, patients at medical facilities, students, and ethnic minority communities. Specific task forces have been established to visit healthcare facilities to help patients complete their authentication. Similarly, coordination efforts are underway at local college dormitories to support students. For ethnic minority customers with limited proficiency in the national language, the unit has deployed local staff who understand the languages and customs to ensure the process remains quick, convenient, and effective.

The 70% authentication rate achieved in the first 15 days serves as a solid foundation for further accelerating progress. This result reflects a spirit of drastic involvement and the effectiveness of practical, synchronized solutions. Through this flexible approach, the unit reaffirms its core role in digital transformation, contributing to a safe and transparent digital environment that better protects user rights and meets the growing connectivity needs of the public.