To enhance accuracy, reduce losses, and improve customer experience, the company has adopted digital solutions to automate data collection and analysis through the installation of remote electronic meters. Replacing mechanical meters and eliminating manual readings has significantly reduced errors, saved time, and cut labor costs. Electricity consumption data is now updated continuously, accurately, and transparently, facilitating demand forecasting and effective energy use planning.

As of September 30, 2025, the company had installed 151,394 remote electronic meters, accounting for 98.18% of all units in service. This includes 146,459 out of 147,590 single-phase meters, a rate of 99.23%. With infrastructure that includes five 110kV substations, 3,138km of medium-voltage lines, 3,055km of low-voltage lines, and 1,506 distribution substations, Điện Biên Power Company currently serves more than 152,000 customers.

“Since electronic meters were installed, tracking electricity consumption has become much simpler. Monthly data is available online, eliminating errors common with manual readings in the past”, said Trần Xuân Bình, a resident of Điện Biên Phủ ward.

Beyond metering, another milestone in the company’s digital transformation is the adoption of the investment management information system (IMIS), a comprehensive digital platform mandated by Northern Power Corporation (EVNNPC). The system centralizes and synchronizes all project-related data, from preparation and appraisal to construction, acceptance, and settlement.

Between January and September 2025, Điện Biên Power Company applied 795 digital construction logs and 431 electronic acceptance reports across 17 ongoing projects. IMIS has helped tighten control over progress and quality, improved capital efficiency, cut cumbersome paperwork, and shortened project timelines, ensuring a safe and reliable electricity supply to meet the province’s socio-economic development needs.

As part of its modernization roadmap, the company is also deploying automation systems for medium-voltage grids with DAS and DMS technologies - a major step toward building a smart grid. These systems reduce power loss, optimize load and voltage, and enable centralized monitoring and control of switching devices. To date, the company has connected 110 circuit breakers and 95 load break switches via fiber optic and 3G APN channels, and integrated 205 reclosers and switches into its SP5 software at the control center.

“Digital transformation is our top priority across all operations. It is the key to enhancing business efficiency and customer service. With smart meters, IMIS, and DMS, we are not only improving management and operations but also building a modern, safe, and customer-friendly smart grid”, said Đỗ Thanh Tuấn, Deputy Director of Điện Biên Power Company.

He added that digital tools have also streamlined internal management. The introduction of the D-Office e-platform has digitized workflows from document handling and approvals to reporting, reducing paperwork and processing time. Managers and staff can track tasks, assign work, and update results anytime, anywhere, ensuring transparency and efficiency. “This clearly shows how digital transformation has reshaped our traditional workflows, creating a modern, flexible, and cost-efficient work environment”, Tuấn noted.

The early results of digital transformation at Điện Biên Power Company have improved internal governance, investment management, grid operations, and customer services. These efforts are helping shape the image of a modern, innovative utility that advances in step with the province’s socio-economic development.