This development ensures that the reception and resolution of administrative procedures are fast, transparent, and more convenient.

At the beginning of January 2026, the Nậm Kè commune PAS Center was newly built and put into use with a spacious and airy environment equipped with full furniture and modern machinery. The center is located right in front of the gate of the People’s Committee headquarters, which allows residents to immediately access officials and submit documents without traveling long distances. This arrangement is particularly suitable for the elderly, people with disabilities, and women with small children.

Nguyễn Tiến Thành, who serves as the Chairman of the Nậm Kè commune People’s Committee, stated that bringing public administration closer to the people is a major policy being drastically implemented by the locality. Regarding infrastructure, the commune focused on investing in the new PAS Center by utilizing existing equipment and adding modern devices. The chairman noted that the modern computers and professional landscape have created favorable conditions for staff to perform their duties.

Furthermore, the local authorities require a friendly and close attitude from officials during public receptions while shortening the time for returning results to the people. The commune also places special emphasis on supporting residents in digital transformation, as many people remain confused when using smartphones. Officials are ready to provide direct guidance and regular support, even organizing trips to each village to assist vulnerable groups with procedures.

Thanks to these synchronous efforts, the Nậm Kè commune PAS Center received and resolved more than 1,200 dossiers in fields such as civil status, authentication, and social protection from July 1, 2025, to January 27, 2026. This contributes to realizing the goal of making public administration more transparent and effective for the residents.

After the merger, Mường Nhé commune now covers a large area with 39 village units and 3 residential groups. Since more than 90% of the population consists of ethnic minorities with limited access to information technology, many residents still face difficulties in using smart devices for online public services. Consequently, most people still require direct support from civil servants when handling administrative procedures.

In this context, Mường Nhé commune has implemented various practical solutions to bridge the gap between the government and the people. The establishment of the commune PAS Center has served as a vital bridge where officials are trained in communication skills and service attitudes. The center also actively guides people and businesses in using online public services and introduces AI virtual assistants to answer questions regarding administrative procedures.

Notably, the center has designed sets of sample paper documents, including forms and declarations filled with model information, which are placed at tables for public use. This helps citizens understand the requirements easily, thereby minimizing errors and shortening processing times. As a result, the rate of administrative procedures resolved on time or ahead of schedule has increased significantly.

Phạm Thị Hoàn, Vice Director of the Mường Nhé commune PAS Center, emphasized that shifting the mindset from management to service is a major turning point for the local government. The center focuses on people's satisfaction as the measure of the efficiency of civil servants. From July 1, 2025, to January 27, 2026, the center resolved more than 6,570 dossiers in various fields with a 100% on-time return rate.

Due to the efforts of the party committees and authorities, Mường Nhé commune achieved 94.69 points in 2025, ranking 2nd out of 45 commune and ward units in terms of service quality for people and businesses. This result shows positive signals in the process of bringing public services closer to the local population.

Alongside the operation of grassroots-level centers, the provincial PAS Center officially began operating on November 5, 2025, marking a new step in administrative reform. The center has moved to a new headquarters with modern facilities and scientific functions to meet the requirements of the “one-stop-shop” mechanism in a digital environment.

From July 1 to December 31, 2025, the provincial PAS Center received 13,797 dossiers, of which over 93% were online submissions. The rate of cases resolved correctly and ahead of schedule reached 99.97%. Meanwhile, commune-level PAS centers received 65,230 dossiers with a 99.74% timely resolution rate. According to the 2025 assessment on the National Public Service Portal, Điện Biên province achieved 91.41 out of 100 points, ranking in the excellent category.

These results confirm that bringing public administration closer to the people is a correct and effective direction for the province. The PAS Center system is becoming increasingly professional and modern, which helps save travel costs and reduces processing times. This system creates a service-oriented, transparent, and friendly administrative environment for both people and businesses.