Săn shared: “With instructions on the National Public Service Portal, I found the process very quick. In the future, if I need to handle other administrative procedures, I’ll use the public service platform right from home.”

Since the two-tier local government model was implemented, the Na Son commune Public Administration Service Center has received more than 300 online applications, mainly for birth registration, marriage registration, death certificates, and social welfare procedures. After its merger, Na Son commune covers a wide area where most residents are ethnic minorities. Because of varying levels of awareness, digital procedures remain challenging. Local authorities identified digital transformation as essential for saving time, reducing travel costs, and helping people access modern technology even in highland areas.

According to Lò Văn Lả, a judicial-civil status officer at the Na Son commune Public Administration Service Center: “When people request to submit procedures on digital platforms through the national public service portal, we provide hands-on guidance. Though it takes effort, we always try to ensure residents can submit their applications smoothly.”

In Nà Hỳ border commune, the State has invested in modern equipment and digital infrastructure in line with the national digital transformation roadmap. As a result, many administrative procedures are now handled quickly online. Residents have greater access to information, e-commerce, cashless payment, and other digital services. From July 1 to September 23, the commune received 547 applications, of which 492 were submitted online, and 526 were resolved.

To popularize digital knowledge and skills, especially in remote areas where people have limited access to technology, the Youth Volunteer Task Force of the Vietnam Fatherland Front Committee organized 75 youth teams to work closely with grassroots authorities. They directly guided residents in using online public services, with priority support for the elderly, women, and those unfamiliar with technology, teaching them how to install VNeID, manage digital personal information, submit applications online, and verify electronic identification.

Phạm Thị Thơm, Vice Chairwoman of the Vietnam Fatherland Front Committee and Secretary of the Youth Union in Sáng Nhè commune, said: “With the motto ‘Quick implementation, broad connection, smart application,’ youth union members went door-to-door, house-to-house, guiding each person step by step. Thanks to this, residents now know how to use smartphones, install applications, look up information, and access online public services and many other digital utilities.”

At the same time, local authorities and mass organizations also focus on training and informing village heads and community leaders, key figures in spreading digital knowledge. Today, highland residents have access to digital technology in administrative procedures, helping to expand digital transformation and narrow the gap between urban and rural, highland, and border areas.