In recent years, the movement has been rolled out across all 45 communes and wards province wide. For residents of villages and hamlets, the most tangible benefit is hands-on support in installing VNeID on personal phones and practicing administrative procedures directly on their devices, instead of having to visit government offices as before.

Lò Văn Thanh, a resident of group 7 in Điện Biên Phủ ward, installed VNeID on his smartphone and upgraded it to level 2 more than a year ago. However, due to limited understanding of the app’s value and difficulties in using it, he rarely made use of its features.

After the ward merger, the “Digital literacy for all” program was intensified locally. Police officers and youth volunteers visited households to answer questions and guide Thanh step by step in using VNeID, especially for administrative procedures. Thanks to this hands-on support, he recently registered a passport for his son, who is preparing to work overseas, directly on VNeID, without going to a government office.

“Once I had all the required documents, I followed the instructions from officers: logging into the Ministry of Public Security’s service portal, then the National Public Service Portal to register an account. After that, I selected the passport issuance service, filled in my son’s information in the online application, paid the fee and registered for home delivery. Fifteen days later, I received my son’s passport,” Thanh said.

Like Thanh, a growing number of residents have begun to access and recognize the practical benefits of installing and using VNeID in daily life, particularly for handling administrative procedures. To ensure the movement is implemented systematically and effectively, all communes and wards in the province have established community digital technology teams, with grassroots officials and youth union members serving as the core force.

Team members receive thorough training to master procedures and assist residents with online administrative services such as land, civil status, healthcare and social insurance right in their communities. The goal is for every household to have at least one person proficient in using VNeID and capable of completing basic administrative procedures on digital platforms.

In Quảng Lâm commune, to help residents get acquainted with online public services, local police recently set up a Zalo group titled “Administrative procedure support - Quảng Lâm commune Police.” Senior captain Hạng A Tụa, Head of the commune Police, said that despite strong efforts, many residents still lack awareness or proficiency in handling administrative procedures via online public services and the VNeID app.

“The Zalo group creates a convenient two-way communication channel, allowing commune police to provide information and guidance on procedures and required documents. In return, residents can raise questions and receive quick responses on issues related to residence registration, citizen ID cards, temporary residence registration, verification of residence information, and public security and order,” Senior Captain Tụa explained. “This helps improve people’s knowledge and skills in handling administrative needs on digital platforms.”

Gradually transforming the “Digital literacy for all” movement from a broad social initiative into a long term strategic digital development orientation, Điện Biên has detailed this direction in Plan No. 225-KH/TU. The plan targets, by 2026, that 100% of public sector officials and employees will possess digital knowledge and skills and be proficient in using digital platforms for work; more than 330,000 adult residents will be certified as meeting digital literacy standards on the VNeID platform; and at least 20 training courses will be organized for around 2,000 participants.

Recognizing digital technology as the foundation for building a lean and effective government, Điện Biên is expediting the completion of digital infrastructure across all communes and wards. At the same time, the “Digital literacy for all” movement continues to be promoted to enhance residents’ skills in using smart applications, gradually narrowing and bridging the digital divide in remote and disadvantaged areas. As digital skills improve, access to online public services becomes easier, laying a solid foundation for building a modern, streamlined administration that serves the people better.