However, given the increasingly demanding nature and pressure of the work, the timely implementation of support policies will contribute to motivating and encouraging the staff working at these Centers to feel secure in their duties, thereby upgrading the quality of service for citizens and enterprises.

Right from the early hours of the morning, the Na Sang commune Public Administration Service Center is crowded with citizens arriving for transactions. At the reception counters, cadres and civil servants continuously guide, receive, and process dossiers, ensuring that procedures are resolved rapidly and in accordance with regulations.

Lê Thị Tuyết, Deputy Director of the Na Sang commune Public Administration Service Center, shared that following the rearrangement of administrative units, the workload has increased significantly, forcing the staff to learn while working and continuously exchange experiences with colleagues to upgrade their professional qualifications.

Beyond the pressure regarding the volume of dossiers, switching to specialized software applications also poses numerous difficulties. Each sector utilizes its own separate system, while transmission lines are occasionally unstable, affecting the progress of task handling.

In a similar vein, Nguyễn Thị Thùy, Deputy Director of the Tủa Thàng commune Public Administration Service Center, noted that the team of cadres and civil servants at the Center must proactively organize their work scientifically, allocating time reasonably between the reception and processing stages. Alongside professional duties, many cadres directly guide citizens, especially the elderly, to utilize online public services.

Implementing the Government’s Decree No.118/2025/NĐ-CP on executing administrative procedures via the single-window and interconnected single-window mechanism at the Single-Window Section and the National Public Service Portal, the province has executed the two-level local government model since July 1, 2025. Accordingly, the Điện Biên provincial Public Administration Service Center was established under the Office of the provincial People’s Committee, and 45 out of 45 communes and wards have set up their own Public Administration Service Centers.

Currently, the entire province has 281 civil servants, public employees, and laborers working at these Centers, including 24 individuals at the provincial level and 257 at the commune level. The workload is expanding constantly, while the staff must simultaneously handle dossiers across more than 10 different specialized software programs, demanding a high working intensity and a fast capability to adapt to technology.

In tandem with this is the acceleration of decentralization and delegation of power, resulting in 741 administrative procedures being transferred from the central government to the locality, and 275 administrative procedures under district-level authority being decentralized to the provincial and commune levels, with the commune level receiving 262 procedures. On the other hand, the personnel working at the Centers frequently engage in direct contact with citizens, requiring them to ensure professionalism and consistency in their image and service mannerisms.

Faced with this reality, paying attention to benefits and policies for the team of cadres working at Public Administration Service Centers is exceptionally necessary. It is expected that at the upcoming thematic session of the 16th provincial People’s Council for the 2026 - 2031 tenure, a draft Resolution regulating support policies for civil servants, public employees, and laborers working at Public Administration Service Centers at all levels across the province will be brought forward for review and discussion.

According to the draft Resolution, civil servants and public employees working at provincial-level Public Administration Service Centers will receive an allowance of VND 1 million per person per month, while those at the commune level will receive VND 700 thousand per person per month. Civil servants and public employees from specialized agencies and central vertically-managed organs who are delegated to work regularly and continuously for a full 12 months or more are also eligible for this policy. Concurrently, civil servants and public employees working at Public Administration Service Centers at all levels will be supported with a uniform tailoring cost of VND 3 million per person per year, which does not apply to cases already provided with specific uniforms according to sector regulations.

If the draft Resolution is approved, these support policies will not only serve as timely encouragement for the personnel directly serving citizens and enterprises, but will also contribute to attracting and retaining capable cadres, building a professional and modern public administration that satisfies development requirements in the new phase.