Many long-standing backlog cases have been handled definitively; arising cases have been dialogued and resolved right from the grassroots, early and remotely, contributing to maintaining political security and social order and safety in the province.

In 2025, Điện Biên province, along with the whole country, deployed the operation of the 2-level local government model according to the spirit of Resolution No. 18-NQ/TW of the Politburo. This is also the year of successfully organizing party congresses at all levels for the 2025 - 2030 term. In the context of many changes in the organizational apparatus and state management tasks locally, the situation of complaints and denunciations in the province has been basically controlled, avoiding the occurrence of hot spots or complex, prolonged issues.

The provincial People’s Committee focused on directing provincial departments, branches, and commune-level People’s Committees to implement citizen reception and complaints and denunciations settlement in a timely manner, suitable for the new organizational structure. The province directed agencies, units, and localities to seriously implement citizen reception and handle cases of complaints and denunciations; proactively grasp the situation, and focus on directing the resolution of cases arising at the grassroots level as well as backlog and prolonged cases.

Implementing the direction of the provincial People’s Committee, departments, branches, commune-level People’s Committees, and related agencies and units have strengthened the direct leadership and direction role regarding citizen reception and settlement of complaints and denunciations under their authority. In the reporting period, the whole province issued 67 management and direction documents on citizen reception and settlement of complaints and denunciations; at the same time, promoting propaganda and dissemination of the Party’s guidelines and the State’s policies and laws, integrating content on citizen reception and settlement of complaints and denunciations.

Complaints sent to levels and sectors in the province recently focused on the land sector, compensation, support, and resettlement work when the State recovers land to implement socio-economic development projects. Some cases arising during the implementation of the province’s key projects have been proactively monitored, timely grasped, and definitively resolved by functional agencies; not allowing the formation of hot spots or crowded, complex, and prolonged lawsuits.

Regarding denunciations, the content of petitions mainly reflects violations in the process of performing tasks and public duties of a section of cadres and civil servants, focusing on the implementation of regimes, policies, spirit, attitude of serving the people, and compliance with administrative discipline and order. Denunciation cases arising mainly at the grassroots level have been considered, verified, concluded, and handled by competent authorities in accordance with the prescribed order and procedures, ensuring objectivity, accuracy, and legality; thereby minimizing the situation of prolonged petitions and bypassing levels.

With the close leadership and direction of the provincial Party Committee and provincial People’s Committee, departments, sectors, and localities have focused on enhancing the responsibility of heads in citizen reception, timely dialogue, listening, and resolving legitimate recommendations and reflections of the people. Citizen reception activities are maintained regularly and in accordance with regulations. Many complex, prolonged cases are focused on reviewing and handling definitively right from the grassroots level. In the reporting period, agencies, units, and localities received 833 turns with 1,036 people; including 5 large groups with 80 people received (first-time reception). The number of cases received was 826 cases; of which regular reception was 686 turns, with 818 people (with 3 large groups with 29 people received); periodic and unexpected reception by heads was 147 turns, with 218 people (with 2 large groups with 51 people received).

Citizen reception content focused on the land sector such as: Requesting settlement of land disputes, determining land origin; considering resettlement arrangement, land allocation with land use levy collection at investment projects requiring site clearance in the province... In addition, some other contents such as requesting settlement of exemption and reduction of land use fees for families with meritorious services to the revolution; enforcement of judgments and decisions that have taken legal effect and some recommendations related to legitimate rights and interests of the people.

The work of receiving, classifying, and handling petitions for complaints and denunciations, recommendations, and reflections in the province recently has been paid attention to and implemented seriously by all levels and sectors, in accordance with the provisions of law. Immediately after receiving, petitions are reviewed and classified specifically according to each content, field, and settlement authority, ensuring no delay, backlog, or handling by wrong authority occurs. For cases under authority, functional agencies proactively advise on timely resolution. Petitions not under authority are guided to be transferred to responsible agencies for consideration and handling according to regulations. In the period, the whole province received and handled 1,618/1,618 petitions, of which 1,356 petitions and cases were eligible for handling. The total number of complaints under settlement authority was 27 petitions, 27 cases; 18/27 cases were resolved, reaching a rate of 66.67%, with 9 cases being resolved within the time limit. For denunciations, the total number of petitions under authority was 27 petitions, 27 cases; 20/27 cases were resolved, reaching a rate of 74.07%, with 7 cases continuing to be resolved according to regulations.

Identifying citizen reception and settlement of petitions and complaints and denunciations as one of the important tasks locally, Chà Tở commune has maintained and strictly implemented periodic and unexpected citizen reception work; focusing on resolving recommendations, reflections, and complaints and denunciations petitions of citizens right from the grassroots level.

Lò Văn Nọi, Chairman of the Chà Tở commune People’s Committee, said that, to facilitate settlement of complaints and denunciations, the commune established and assigned tasks to the Citizen Reception Board to build a citizen reception schedule, publicly post it, and notify villages. The citizen reception location is arranged conveniently, ensuring necessary conditions. The Chairman of the commune People’s Committee, according to the weekly periodic schedule, directly receives citizens and resolves issues of citizens’ complaints and denunciations and recommendations. After each citizen reception period, the Chairman of the commune People’s Committee issues a notice concluding the citizen reception and assigns relevant agencies, organizations, and units to implement according to requirements and direction content; not allowing petitions, recommendations, and reflections to remain backlogged for a long time, causing frustration among the people.