With the drastic involvement of the local party committee and authorities, alongside the high sense of responsibility of the civil servants and public employees, administrative reform in the commune has seen distinct transformations, creating favorable conditions for the residents.

Mường Pồn commune currently has 2,111 households with 10,584 people. The Mông and Thái ethnic minority groups account for 81.45% of the population, and the information technology access level among residents remains uneven. This reality places high demands on the grassroots government in organizing the apparatus and improving the quality of public service, especially in resolving administrative procedures directly related to the citizens’ rights and interests.

Recognizing the role of administrative reform in local development, the party committee and authorities of Mường Pồn commune have consistently led and directed the work drastically and with a sharp focus. The commune People’s Committee proactively formulates administrative reform plans, clearly assigns responsibilities to each specialized department, and strengthens the inspection and supervision of progress. Consequently, the accountability of leaders has been elevated, and reform contents are implemented in line with the local practical conditions.

A key highlight in Mường Pồn is the consolidation and efficiency enhancement of the Public Administrative Service Center. This center directly receives and processes administrative procedures for organizations and individuals, serving as an important yardstick for the grassroots government’s service quality. The commune has assigned capable, specialized, and highly responsible officials to work at the “one-stop” department.

The workflow for receiving, processing, and returning results is public, transparent, and strictly compliant with regulations. It is fully and clearly posted so that residents can easily track and proactively prepare their dossiers. Concurrently, the commune People’s Committee focuses on reviewing and updating administrative procedures within its jurisdiction, promptly issuing directives and guidelines to ensure unified deployment across departments. The implementation of the one-stop and interconnected one-stop mechanisms is well-maintained, minimizing delayed or non-compliant dossiers. As a result, procedures are processed in a timely, convenient, and lawful manner.

Amidst the vigorous digital transformation, Mường Pồn commune identifies the application of information technology as a key solution to boost administrative reform efficiency.

“The commune has synchronously deployed the electronic one-stop system connected with the National Public Service Portal, receiving, processing, and returning administrative dossiers in a digital environment. 100% of the administrative procedures within our authority are updated and publicized on the system. Dossier processing is closely monitored and supervised to ensure transparency and compliance with deadlines. The commune also promotes the use of digital signatures and document management and administration software, contributing to reducing paperwork, shortening processing times, and enhancing the effectiveness of guidance and management,” Nguyễn Văn Lương, Deputy Secretary of the Party Committee and Chairman of the People’s Committee in Mường Pồn commune, underlined.

In addition, Mường Pồn commune actively disseminates and guides citizens on using online public services through loudspeakers, village meetings, and community activities to raise awareness, helping people gradually shift their habits from submitting physical papers to online applications. Personnel at the Public Administrative Service Center directly support residents in creating accounts, submitting online applications, and looking up processing progress.

“When I came to carry out online public service procedures, the officials guided me clearly, and it was done very quickly. I brought my child’s academic record for authentication, and it took only a short moment, saving me from traveling back and forth,” Chá A Tà, Huổi Un village, Mường Pồn commune said.

In 2025, Mường Pồn commune received and processed 946 administrative dossiers across various fields, including civil status, authentication, land, and social policies, achieving an on-time and ahead-of-time dossier resolution rate of 100%, while the citizen satisfaction rate regarding administrative procedures reached 93.54%.

Resilient efforts notwithstanding, administrative reform in Mường Pồn commune still encounters several obstacles, particularly during the digital transformation process. The information technology infrastructure is not yet synchronous, and upgrading speeds are slow. Currently, 7 out of 22 villages are not yet provided with fixed broadband fiber-optic internet services, and 2 out of 22 villages still lack electricity. Furthermore, the proficiency in using information technology among a segment of the population remains limited, particularly among the elderly and ethnic minorities.

In the coming time, Mường Pồn commune identifies its core task as accelerating administrative reform associated with digital transformation, continuing to perfect regulations, and simplifying procedures. The commune aims to enhance the operational quality of its Public Administrative Service Center to guarantee on-time dossier resolution. It will strictly enforce working regulations and the code of conduct for civil servants, taking citizen satisfaction as the ultimate benchmark for service quality.