In the chilly weather of the last days of the year, the atmosphere at the headquarters of the (former) Na Sang commune People’s Committee and the house of the Na Sang village head was busier than usual. From early morning, a large number of people from villages were present, bringing necessary files and papers to perform administrative procedures. Unlike the scene of having to travel long distances and travel many times as before, this time people were directly received, guided, and had procedures resolved right at the grassroots by officials of the commune Center for Public Administrative Services. The dedication and thoughtfulness of the staff along with the open and close atmosphere left many impressions in the hearts of the people. This is a practical activity, clearly demonstrating the spirit of “taking people as the center,” especially in the context that the two-tier local government model has officially gone into operation, setting increasingly high requirements for service quality and State management efficiency at the grassroots.

Sharing feelings when performing procedures right at the village, Khúc Thị Nụ, Na Sang village, expressed: “Previously, every time there was work needing paperwork done, we had to go all the way to the commune, sometimes taking the whole session but not necessarily getting it done in the day. Now that officials come to the place to guide and explain thoroughly, helping us make files quickly, I find it very convenient. This shows that the local party committee and authorities are very interested in the lives of the people, especially those far from the center like us.”

Right at the grassroots, officials of the Center for Public Administrative Services of Na Sang commune deployed the reception and guidance of citizens to submit online files for cases of information discrepancy between civil status data and population data that had been listed. Professional officials directly checked and compared information, guided people to complete files, and simultaneously supported operations on digital platforms for those unfamiliar with using technology. Parallel with receiving files, the Center also promoted the dissemination of State documents and regulations on the rights and benefits of people when performing administrative procedures in the electronic environment, helping people understand more about online public services.

This mobile administrative procedure reception activity has special significance for the People of villages belonging to Na Sang commune, where the area is large, the population is dispersed, and many villages are far from the commune center. Bringing administrative services to the grassroots has created favorable conditions for people to access, submit files, and receive administrative procedure results right at the locality, minimizing hard travel. Therefore, not only people near the mobile reception point but also many households in farther villages took advantage of coming to perform procedures.

Hạng A Tuấn, a resident of Na Sang commune, shared: “The commune area is large, traveling is difficult, people wanting to go to the commune to perform administrative procedures is not simple. Sometimes going from early morning to the commune center, but lacking papers means having to go back. For the elderly, people not fluent in writing, or difficult families, traveling is even harder. Therefore, officials coming down to the village to receive procedures like this is good, helping villagers save time, effort, and costs when going to perform procedures...”

Reality shows that the subjects benefiting most from the mobile administrative procedure reception model are disadvantaged groups in society such as the elderly, people with disabilities, seriously ill people, poor households, policy families, and those unable to go directly to the headquarters to resolve procedures. Through this activity, people are not only supported to complete files but also clearly explained about the process, settlement time, their rights, and obligations, thereby improving trust and satisfaction with the local government.

Besides resolving specific procedures, the Center for Public Administrative Services of Na Sang commune also focuses on guiding people on skills to use digital platforms, step-by-step getting used to submitting files online. Through that, aiming to promote digital transformation at the grassroots, helping people access modern public services more favorably, gradually reducing dependence on paper files and direct travel.

Trần Hồng Quân, Chairman of the People’s Committee of Na Sang commune, affirmed: “Organizing mobile reception of administrative procedures is one of the specific solutions to realize the goal of building a friendly government, serving the people, especially in the stage when the two-tier government has gone into operation. We hope that through this activity, the distance between the government and the people will be shortened, service quality improved, while listening to and absorbing timely opinions and reflections from the grassroots to adjust and perfect more during the task implementation process. In the coming time, Na Sang commune will continue to direct the Center for Public Administrative Services to maintain and replicate the mobile administrative procedure reception model, especially in villages far from the center. Along with that, strengthening dissemination and guidance so that people understand and proactively use online public services, contributing to building a professional, effective, and modern public administration.”

After the two-tier government model officially went into operation, the administrative apparatus headquarters was arranged centrally at the center, while many villages of Na Sang commune are located far away, and traffic travel still has many difficulties. That reality sets a requirement for flexible solutions suitable for local conditions. Organizing mobile reception of administrative procedures has timely met the needs of people, helping to reduce time and travel costs, while improving work resolution efficiency. More importantly, this activity clearly demonstrates the spirit of responsibility, proactiveness, and innovation in serving thinking of the local party committee and authorities, contributing to consolidating trust, improving people’s satisfaction, aiming to build a friendly government, close to the people, for the people in the new stage.