The Mường Mùn commune Public Administration Service Center is one of the units that effectively handles APs via online public services. Since its operation, the center has maintained the reception and processing of dossiers according to a unified electronic procedure. 100% of dossiers are digitized right from the input, significantly reducing the circulation and processing time. Residents coming to transact are clearly guided, and procedures are received and results are returned on time or ahead of schedule, minimizing waiting time. Since July 1, the Center has received 976 dossiers, 891 of which were processed online. It is noteworthy that 100% of the dossiers were resolved ahead of schedule, reflecting a quick, transparent, and effective processing procedure.

In Điện Biên Phủ ward, the Public Administration Service Center also operates stably and smoothly. According to Vũ Thị Tuyết Lan, Deputy Director of the center, standardizing the dossier resolution procedure from reception to result return is a key factor helping the unit shorten processing time. The digitization of dossiers from the input is implemented decisively, creating conditions for officials to easily look up, cross-reference, and process.

From July 1 until now, the center has received over 5,780 dossiers, including 2,387 online and 3,393 direct dossiers. The unit has resolved 5,583 dossiers, including 2,199 ahead of schedule and 3,353 on schedule; 197 dossiers are currently being processed within the deadline. This reality shows a clear change in service quality, as well as the readiness of residents to access online public services.

In the context of implementing the two-tier local government model, Điện Biên province has promoted decentralization and delegation of authority associated with the application of information technology. The reception and return of AP results are implemented synchronously across the entire province, thereby creating a fundamental change in the administrative work resolution process. The provincial Party Committee and provincial People’s Committee have decisively led and directed the digitization of dossiers and AP resolution results, linked with real-time processing procedures. Agencies, units, and localities have reviewed and restructured public services, integrated and reused data, and strengthened electronic inter-connection to cut, simplify, and standardize procedures.

The entire province has proactively deployed end-to-end online public services, ensuring administrative agencies can process electronic dossiers from start to finish, without relying on paper dossiers. Public Administration Service Centers from the provincial level down to the commune and ward levels operate continuously, timely receiving and resolving dossiers for residents and businesses.

According to statistics, at the provincial level from December 15, 2024, until now, the AP resolution information system has received 97,583 dossiers. Of these: 84,078 are online dossiers, 12,924 are direct or postal dossiers, and 581 are dossiers carried over from previous periods. The electronic processing results have shown clear effectiveness: 91,131 dossiers have been resolved, 90,824 of which were resolved ahead of schedule or on time. There are currently 786 dossiers still in the processing period.

At the communal level, from July 1, 2025, until now, the entire province has received 48,956 dossiers, with 42,873 being processed online. 44,835 dossiers have been resolved, 44,673 of which were on time or ahead of schedule, and 791 dossiers are currently being processed. This is evidence that online public services have become increasingly complete and effective, better serving the needs of the people.

Currently, the Public Service Portal has been deployed uniformly from the provincial level to the commune and ward levels. APs at level 3 and 4 are fully provided, creating favorable conditions for residents and businesses to submit dossiers anytime, anywhere, via smartphones or computers with internet connection. The electronic single-window system, document management software, and interconnected digital platforms are upgraded and operating stably; ensuring publicity and transparency, while minimizing delays in dossier processing. Notably, 100% of eligible APs have now been provided with online public services and integrated into the National Public Service Portal. The province-wide online dossier rate remains above 75%, a figure reflecting the remarkable efforts in digital transformation and administrative reform.

Promoting the reception and return of AP results via the Online Public Service Portal is one of the highlights in the province’s administrative reform work recently. The achieved results have built trust among residents and businesses, while helping the government system operate more efficiently, aiming for a “serving government” model. In the coming time, with high political determination and the companionship of residents and businesses, Điện Biên will continue to perfect the online public service system, improve the quality of dossier resolution, and increase the rate of end-to-end online dossiers. This will be an important driving force, contributing to enhancing the quality of local governance, building a modern, transparent, and effective government; improving competitiveness, and promoting local socio-economic development.