Thanh Yên commune, with its large area, previously faced many difficulties in residence management, identity verification, and administrative procedures. However, since implementing Project 06 and utilizing the national database on population and digital identification, the Thanh Yên commune Police have fundamentally changed their management approach towards digital technology.

Senior Captain Hà Văn Hạnh, Deputy Chief of Thanh Yên commune Police, said: “We consider digital transformation and information technology application as a breakthrough in ensuring security and social order, serving the people quickly, accurately, and transparently. Through the use of the Ministry of Public Security’s public service portal, the VNeID application, and population data, records are fully updated, minimizing the use of manual paperwork.”

From the beginning of 2025 until now, the Thanh Yên commune Police have received and processed over 500 administrative procedures related to residence, citizen ID issuance, and digital identification registration. Residents only need to bring their chip-enabled citizen ID cards, as all information is already in the system, eliminating the need for multiple documents. The police have also received three crime reports through the VNeID app, promptly verifying and completing initial dossiers before forwarding them to higher authorities. Local police actively provide step-by-step guidance to citizens, showing them how to use smartphones to access the Ministry of Public Security’s portal for residence registration and digital ID accounts. This gradually establishes a habit of using digital services in daily life.

In addition, the commune Police use social media platforms such as Zalo and Facebook to receive feedback, report security warnings, and disseminate legal knowledge. Many Zalo groups, like “Village Security” and “Local Security Self-Management Team,” involve party secretaries, village heads, police officers, and residents. Citizens promptly report and share unusual incidents in the community, playing a crucial role in preventing, resolving conflicts, and intercepting potential cases early.

In Quảng Lâm commune, the Na Cô Sa Border Post has implemented the “Anonymous Electronic Mailbox for Reporting Crimes and Illegal Immigration” model, leveraging digital technology to quickly and easily engage citizens in border protection and maintaining security. This approach suits highland border areas, where residents may be hesitant to report through traditional channels. QR-coded posters with brief instructions in Vietnamese and Hmong are placed in public areas such as health stations, schools, community centers, and local markets. Residents can simply scan the QR code using Zalo or a default camera app to access a form to report information anonymously and securely. From 2024 to June 2025, the unit received nearly 50 citizen reports, timely handling 2 theft cases, detecting 6 illegal residents, and encouraging citizens to surrender 2 homemade guns. Many cases were identified early, helping prevent consequences and maintain security at the grassroots level.

The application of digital technology not only reduces paperwork and administrative burden for the police and border guards but also improves service quality, enhances management efficiency, and strengthens law enforcement. It affirms the core role of authorities in maintaining security, building civilized and safe community life, especially in challenging areas. Notably, citizens have become increasingly proactive and cooperative in preserving local security and social order.