When Nguyễn Châu Anh, a resident of Điện Biên Phủ ward, visited the center to handle tax-related procedures, she was anxious due to unfamiliar regulations. However, after receiving direct guidance from a tax officer, she was able to complete her paperwork efficiently. “Thanks to the presence of tax officers at the ward’s Public Administration Service Center, I didn’t have to struggle to figure things out. This kind of support is extremely practical, especially during this time of restructuring,” she shared.

Điện Biên Phủ ward was formed through the merger of five former wards and one commune, resulting in a large jurisdiction with a dense population and many taxpayers. The tax department’s decision to send officers directly to the ward’s service center has not only eased the tax declaration process for residents and businesses but also helped reduce the workload for local officials during this transitional phase.

“The assistance from tax staff right here at the service center has made guiding residents through tax procedures much smoother,” said Vũ Thị Tuyết Lan, Deputy Director of the ward’s Public Administration Service Center.

Meanwhile, in Mường Pồn Commune, Lò Thị Lún was initially overwhelmed when she tried to complete her first-ever online civil status correction for a relative over 14 years old. With patient support from a postal worker, who helped her create an account, log into the system, and submit the documents electronically, she quickly finished the process. “I felt so relieved having someone guide me step by step. I wasn’t afraid of making mistakes anymore,” she said.

Postal employees aren’t just helping residents prepare and submit documents, they also handle the transfer of administrative files between commune-level service centers and relevant agencies. This enables residents to complete all administrative tasks in one place, reducing the need for multiple trips and easing the burden on local officials.

According to Lê Anh Dũng, Deputy Director of the provincial Post Office, “Following Directive No.96/CĐ-TTg dated June 26, 2025, from the Prime Minister regarding the upgrade and development of information systems to serve both government operations and public services, we’ve reviewed staffing, provided specialized training, prepared uniforms, and equipped service points to best support commune-level units.”

By assigning staff directly to local service centers, departments like the Tax Department and Post Office are helping smooth the transition to the new administrative structure. This timely and practical approach demonstrates a strong commitment to citizen-centered administrative reform.

Given the initial success of this model, it should be continued and expanded, contributing to the development of a modern, efficient, and service-oriented public administration system that better meets the needs of both citizens and businesses.