At present, commune-level authorities in the province are responsible for handling 389 administrative procedures, including 127 fully online and 262 partially online.

At the Public Administrative Service Center of Pú Nhung commune, administrative procedures for citizens are processed quickly. From July 1 to date, the center has received and returned results for 1,229 cases; of these, 1,063 were submitted directly, and 166 were submitted online. Most of the cases were resolved ahead of schedule. The procedures most frequently carried out at the grassroots level include authentication of copies from originals, birth registration, social allowances, social protection support, and registration of household businesses.

However, alongside these positive results, the handling of administrative procedures at the grassroots level still faces many difficulties. Many people are not yet able to submit applications on their own, with most submissions still supported by commune officials, civil servants, or digital technology teams. In addition, one village (Trạm Củ) still lacks access to the national power grid, while in several villages (Trạm Củ, Háng Á, Thớ Tỷ, Phình Cứ, Phiêng Pi), mobile phone and network signals remain unstable, making communication difficult. Uneven educational levels also create challenges in guiding and encouraging people to use online services. Moreover, some residents remain hesitant about conducting administrative procedures online.

According to Tòng Văn Nghiến, Vice Chairman of the commune People’s Committee and Director of the Pú Nhung commune’s Public Administrative Service Center, some procedures previously handled at the district level have now been transferred to communes, such as funeral allowances for social protection beneficiaries, social welfare allowances, registration of household businesses, and issuance of land use right certificates. The difficulties here stem largely from commune-level civil servants who are not yet proficient in using specialized software and the lack of staff specializing in land management. Specifically, the limited skills of commune officials in information technology, especially in using specialized cadastral mapping software such as MicroStation, have led to difficulties in operating the VBDLIS Land Information Management System.

To facilitate administrative services for citizens, the provincial People’s Committee has recently issued 85 decisions announcing a list of 1,611 administrative procedures, bringing the total number of valid procedures in the province to 2,079. Of these, 1,765 belong to specialized agencies under the provincial People’s Committee, and 389 to commune-level authorities. From July 1, 2025, the provincial People’s Committee also issued 61 decisions approving 817 internal processes for administrative procedures under the jurisdiction of provincial departments and commune-level governments. Provincial departments have developed 3,299 electronic processes, which have been submitted to the Department of Science and Technology for configuration in the provincial administrative procedure resolution system.

From July 1 to now, commune- and ward-level People’s Committees have received and handled 16,869 dossiers (14,123 online, 2,745 in person, and one carried over from the previous period). Of these, 15,357 dossiers have been resolved, 635 are still in process, and 877 have been withdrawn at the request of individuals or businesses. All cases are handled according to proper procedures and deadlines. Progress is fully and promptly disclosed on the provincial system for administrative procedures, and synchronized with the National Public Service Portal.

According to the province’s review and compilation, 23 out of 911 procedures currently delegated to provincial and commune-level authorities still encounter difficulties in implementation. Some procedures qualify as fully online services but still require additional paper documents or face-to-face interactions because no electronic forms exist, for example, personal identification documents and issuance of extracts from civil status records. After the commune mergers, many new staff members have not received specialized training in information technology, leaving them unprepared for technical handling and operation of specialized software.

In the coming time, the provincial People’s Committee will continue upgrading and developing the provincial administrative procedure resolution system to meet digitalization requirements, allowing procedures to be carried out without depending on administrative boundaries. At the same time, it will integrate with the National Public Service Portal, creating a single, centralized “one-stop window” at the national level. Training courses in digital skills and system operation will be organized for commune- and ward-level staff. Plans will also be developed to provide additional support for vulnerable groups and to strengthen the role of digital technology support teams.