Currently, fraudsters operate with highly organized and deceptive methods, often using junk SIM cards and messaging apps such as Telegram, Zalo, and Facebook to contact victims. They usually exploit people’s fear, lack of vigilance, or eagerness in transactions to trick them into providing personal information and engaging in fraudulent activities. Recognizing the serious and unpredictable nature of this high-tech crime, the Provincial Police have proactively implemented a series of measures to tighten control while raising public awareness on how to protect themselves from online scams. Notably, in the near future, fraudsters may exploit the restructuring and streamlining of government agencies to impersonate official authorities to commit fraud and steal citizens’ assets.

Colonel Hoàng Văn Tài, Deputy Director of the Cybersecurity and High-tech Crime Prevention Bureau of the provincial Police, stated: “The nature of this crime is that fraudsters constantly change their methods based on real-world situations. Therefore, law enforcement must proactively track developments and deploy synchronized measures, alongside widespread awareness campaigns to prevent the public from falling into these scams.”

At the beginning of 2025, the provincial Police advised the provincial People’s Committee to issue Document No. 195/UBND-NC to implement Official Dispatch No. 139/CĐ-TTg from the Prime Minister, emphasizing the need to increase the prevention, detection, and handling of fraud crimes on the internet. As a result, local authorities have proactively engaged in this mission with high determination, considering it a top priority in maintaining public security.

One effective solution implemented is close coordination with telecommunications and internet service providers to inspect and remove illegal content and websites, particularly those involved in fraud. Additionally, tackling the use of junk SIM cards - tools commonly used by fraudsters - has been another priority.

In parallel, local authorities and law enforcement agencies across the province have ramped up legal education and awareness on internet safety, targeting each community, school, institution, and business. Through direct communications, radio broadcasts, flyers, and social media, citizens are being educated on how to recognize common scams, such as fake utility company calls, fake delivery services requesting payment, or phishing links that steal OTPs or banking information.

Nguyễn Thị Liên, Head of Residential Quarter 5 in Thanh Bình ward, Điện Biên Phủ city, shared: “Our residential area formed a Zalo group initially to connect residents for administrative information, schedule sharing, and sudden announcements. However, due to the increasing complexity of high-tech crimes, we quickly redirected the group’s purpose to educating the public about cyber fraud prevention. Through our Zalo group, we shared information on scams such as fake power companies, banks, and delivery services, etc., helping raise awareness among the residents. Thanks to the effective use of Zalo, many fraud attempts were detected and prevented, contributing to the maintenance of public security in our community.”

Another crucial measure being implemented by the provincial Police is collaboration with local banks to carry out Decision No. 2345/QĐ-NHNN issued by the State Bank of Vietnam, focusing on biometric verification in banking transactions. This is a significant step in minimizing the risk of account theft through leaked OTPs or personal information. This helps protect customer accounts and prevent unauthorized withdrawals. Therefore, citizens are advised not to share OTPs or account information over the phone or social media to safeguard their assets.

“Based on our investigations, we advise citizens to be especially cautious when receiving calls or messages from unknown numbers asking for money transfers, personal information, or OTPs. Never click on suspicious links or install software from untrusted sources. If you receive information about unpaid electricity bills, legal violations, or bank account verification requests, always call the concerned unit directly to verify before following any instructions from strangers. For people engaged in online business, ensure that you verify the buyer’s or delivery person’s information thoroughly before transferring money. If you suspect fraud, report it to the nearest police station immediately for prompt support and action,” emphasized Colonel Tài.

With the high determination of law enforcement and proactive cooperation from the public, Điện Biên is gradually building a strong shield against cyber fraud crimes. However, to protect themselves and their families, individuals must equip themselves with the necessary knowledge and skills in the digital age to avoid falling victim to online scams.