Điện Biên Phủ Power Company prevents electricity scam fraud

ĐBP - Taking advantage of digital technology, fraudsters have recently impersonated electricity company employees to deceive and steal from unsuspecting customers.

In response, the Điện Biên Phủ Power Company in Điện Biên province has launched a wide-ranging awareness campaign to warn customers and residents, helping them recognize and avoid scams, protect their personal property, and contribute to a transparent, safe, and modern electricity service environment.

Scammers impersonate electricity employees to collect personal information.

In recent months, many residents in Điện Biên Phủ city have received phone calls from individuals falsely claiming to be power company staff. These callers often threaten to cut off electricity unless large “overdue” bills are paid immediately. In more sophisticated cases, the scammers send fake invoices via email or messaging platforms, including links to fake payment portals. Once customers click the links and enter personal or banking information, their accounts are quickly compromised.

Nguyễn Mạnh Hùng, a resident of Mường Thanh ward, recounted his experience: “I received a call from a man claiming to be from the power company, saying I owed money and would lose service if I didn’t pay. But I always pay my electricity bills on time via bank transfer, so I hung up. Later, he sent me a friend request on Zalo using a profile with a full name and an official-looking photo. He asked for my past invoices to check the system. It seemed suspicious, so I didn’t respond. After that, I never heard from him again.”

Employees from the Điện Biên Phủ Power Company actively raise awareness among customers.

Scams like these are becoming increasingly elaborate. Fraudsters often use profile pictures of power company staff, logos, or even fake documents with counterfeit seals from the Vietnam Electricity (EVN). Some go as far as creating websites that closely mimic official ones. These tactics not only cause financial loss but also damage the reputation of the electricity sector, which is actively pursuing digital transformation and improving customer service.

Trần Văn Long, Director of the Điện Biên Phủ Power Company, stated: “Today’s scams go beyond simple phone calls. Criminals are creating fake websites, forging documents, and producing counterfeit staff ID cards. Following the Directive No.3165/PCĐB-KD dated November 16, 2024, from Điện Biên Power Company, we’ve been working closely with local authorities, including the city government, Mường Ảng district, police forces, and local communes and wards, to roll out a public awareness campaign. Our goal is to help customers recognize fraudulent methods and take preventive action.”

The power company advises customers not to follow instructions from unknown calls or messages asking for money transfers to personal accounts. All electricity bill payments must be made through the official channels of the Northern Power Corporation (EVNNPC), including: Bank transfers, e-wallets (Momo, Viettel Money, VNPT Money, VNPay...), the power sector’s apps, or at certified payment points.

The power sector warns customers to stay alert against evolving fraud tactics.

Nguyễn Thị Liên, Head of Residential Group 5 in Thanh Bình Ward, emphasized the importance of close cooperation between the electricity sector and local communities in raising awareness and preventing cybercrime. “We have received reports of fraud and worked with the power company to organize direct information sessions. We also use Zalo groups in the neighborhood to share updates about scams. For the elderly and those less familiar with technology, who are most vulnerable, we ensure the information is simple, clear, and communicated face-to-face whenever needed.”

Impersonating electricity employees not only leads to financial harm but also undermines trust in the power sector. Customers are urged to stay vigilant, use only official payment channels, and report any suspicious activity immediately. In the digital age, each individual must become a “smart consumer,” aware of increasingly sophisticated and organized scams. Điện Biên Phủ Power Company continues to strengthen its communication with electricity users and recommends that anyone receiving suspicious messages about bill payments contact the EVNNPC customer service hotline at 19006769 for support and verification.

Phạm Quang
Comment

You have 500/500 characters left

Please enter 5 or more characters!!!

Recent news

  • 'Proactive adaptation to improve forest management and protection

    Proactive adaptation to improve forest management and protection

    BUSINESS -
    ĐBP - Reviewing all forest areas, reorganizing staff assignments according to new administrative boundaries, and strengthening coordination with local authorities are among the proactive measures being implemented by the provincial forest rangers to enhance forestry management under the two-tier local government model.
  • 'Career orientation and vocational pathways for highland students

    Career orientation and vocational pathways for highland students

    SOCIAL AFFAIRS -
    ĐBP - Alongside improving education quality, Điện Biên province is focusing on strengthening student career orientation and vocational pathways, particularly for students after graduating from secondary schools. This policy enables students to make choices suited to their abilities and circumstances, gradually building a solid foundation for the province’s vocational education system.
  • 'Forest management and protection adapted to the two-tier local government model

    Forest management and protection adapted to the two-tier local government model

    BUSINESS -
    ĐBP - In implementing the two-tier local government model, the Điện Biên provincial Forest Protection Division has reorganized its structure, reassigned personnel, arranged workplaces, reviewed the entire forested area, and strengthened coordination with local authorities to match the realities of each commune and ward when carrying out forestry tasks.
  • 'Upgrading and replacing suspension bridges for local communities

    Upgrading and replacing suspension bridges for local communities

    BUSINESS -
    ĐBP - Across Điện Biên province, many suspension bridges built for local communities have deteriorated or been damaged, no longer ensuring safe travel or transportation. This reality requires the construction of new bridges to replace the old, unsafe ones. Investment in strong and durable bridges is essential not only to guarantee traffic safety but also to strengthen infrastructure connectivity and promote trade, particularly in remote and mountainous areas where transportation remains difficult.
  • 'Transforming toward modern and sustainable production models

    Transforming toward modern and sustainable production models

    BUSINESS -
    ĐBP - Crop restructuring, the application of science and technology, the development of key agricultural products, clean production, and value-chain linkages are now central strategies helping Điện Biên province build a modern, sustainable agriculture, both raising farmers’ incomes and opening long-term development prospects for the province.
  • 'High consensus between Party’s will and people’s aspiration

    High consensus between Party’s will and people’s aspiration

    NEWS - POLITICS -
    ĐBP - In recent times, officials, Party members, and people from all walks of life across the province have demonstrated a strong sense of responsibility and intellect, contributing many heartfelt opinions to the draft Political Report for the 15th Congress of the Điện Biên provincial Party Committee, 2025 - 2030 tenure. These contributions have added depth and value to the document, ensuring that the goals, tasks, solutions, and breakthrough steps set by the Congress will be effectively implemented in practice.
  • 'The “key” to unlock the future

    The “key” to unlock the future

    SOCIAL AFFAIRS -
    ĐBP - In response to the demand for developing high-quality human resources to meet the requirements of industrialization, modernization, and integration, Điện Biên province is focusing on renewing career-oriented education in a practical and effective direction. Various comprehensive solutions are being implemented to help students choose suitable careers, linking training with the real demands of the labor market, thereby contributing to job creation, improving people’s livelihoods, and promoting local socio-economic development.
  • 'Nurturing knowledge in border areas

    Nurturing knowledge in border areas

    SOCIAL AFFAIRS -
    ĐBP - On an early autumn morning, the alarm bell rings, signaling the start of a new day filled with hope for 12 Lao students adopted by the Điện Biên provincial Police. The initial timid steps in a foreign land have now become more confident as they gradually integrate, pursue knowledge, build dreams, and foster strong bonds of friendship under the loving care of the people’s police officers.
  • 'Artificial sand struggles to gain foothold

    Artificial sand struggles to gain foothold

    BUSINESS -
    ĐBP - Artificial sand (manufactured sand) is considered a potential alternative as natural sand becomes increasingly scarce and its price soars. However, significant obstacles remain before this new material can secure a stable position in the market.
  • 'Ensuring the effectiveness of production support projects

    Ensuring the effectiveness of production support projects

    BUSINESS -
    ĐBP - The implementation of production support projects is an important component of the National Target Program for the 2021-2025 period. After the two-tier local government model came into operation, Na Son commune proactively reviewed and thoroughly inspected both documentation and fieldwork related to projects initiated by the former communes. This ensured that policies were carried out consistently, publicly, and transparently, reached the right beneficiaries, and achieved the intended results.
  • 'Defensive area commands fulfill dual missions

    Defensive area commands fulfill dual missions

    NEWS - POLITICS -
    ĐBP - In the course of restructuring and operating under the new two-tier local government model, Defensive Area Commands (DACs) have asserted their central role in ensuring local military and defense affairs. Beyond advising, organizing, and consolidating defense and security capacities, these units have directly accompanied Party committees, local authorities, and residents in responding to natural disasters, advancing digital governance, and safeguarding political stability and border security.
  • 'Significant progress in administrative reform in Tuần Giáo

    Significant progress in administrative reform in Tuần Giáo

    NEWS - POLITICS -
    ĐBP - Although it has only been in operation for just over two months, the atmosphere at the Public Administration Service Center of Tuần Giáo commune, Điện Biên province has already become professional and vibrant. Every day, “one-stop” officers diligently receive and process administrative procedures, bringing satisfaction to residents and businesses in the area.
  • 'Skillful mass mobilization ensures success for every task

    Skillful mass mobilization ensures success for every task

    NEWS - POLITICS -
    ĐBP - “Poor mass mobilization leads to poor results. Skillful mass mobilization ensures success.” President Hồ Chí Minh’s teaching has always been the guiding principle for the Party’s mass mobilization work throughout every stage of history. Embracing this ideology, Party committees, local authorities, armed forces, and each Party member have been striving to turn it into concrete, practical actions, contributing to strengthening the great national unity bloc.
  • 'Stability after merger: Điện Biên College sets its sights on high quality

    Stability after merger: Điện Biên College sets its sights on high quality

    SOCIAL AFFAIRS -
    ĐBP - Điện Biên Vocational College has officially merged with Điện Biên College of Economics and Technology to form Điện Biên College, marking a necessary step aligned with the government’s policy of streamlining institutions and the modern development trend of vocational education. Immediately after the merger, the school moved quickly to stabilize its organization and set ambitious goals for breakthrough development in the future.
  • 'A step forward in traffic management

    A step forward in traffic management

    NEWS - POLITICS -
    ĐBP - Since August 2024, functional agencies have officially put into operation a traffic monitoring and image-based violation handling system (commonly known as “cold fines”) at five key points in Điện Biên Phủ ward. With 19 cameras operating continuously, the system has already brought about positive changes, significantly improving public awareness of traffic laws.
  • 'Several concerns raised about operation of new commune governments

    Several concerns raised about operation of new commune governments

    NEWS - POLITICS -
    ĐBP - More than two months after the launch of the two-tier local government model, commune and ward administrations in Điện Biên province have generally met the needs of citizens and businesses. However, this transitional stage remains challenging, with local governments facing heavy workloads, staffing mismatches, and infrastructure constraints. While the streamlined model promises efficiency and effectiveness, certain concerns remain.